Returns & Warranty
Warranty & after-sales support
You have 7 days from delivery to check your product and report any manufacturing defect or hardware fault. Contact support within this window for a repair, replacement, or refund, and we cover the return shipping cost for this claim. Your product also comes with 12 months of after-sales support from delivery: during that period, any genuine replacement part it needs is supplied at cost, with no markup added. This covers normal part failures. It doesn’t cover accidental damage, or consumable parts (nozzles, build surfaces, belts) that wear out with regular use.
Returns
Unopened, unused items in original packaging can be returned within 7 days of delivery. The return shipping cost is paid by the customer. Contact support to start a return, and choose a refund to your original payment method or an exchange, whichever you prefer.
Damaged on arrival
Contact support within 48 hours of delivery with photos of the damage. A claim also requires an unboxing video showing the package being opened, so record one as you unbox every delivery. We’ll arrange a replacement or refund once this is confirmed.
Sourcing
All parts are original and purchased directly from the manufacturer, unless a listing states otherwise.